1. Who we are
Opti-Behavior and OptiUser are brands of:
EI , Entrepreneur individuel (micro-entreprise)
SIREN 907 746 382 – SIRET (head office) 907 746 382 00015
16 rue de Concarneau, 29200 Brest, France
TVA non applicable, art. 293 B du CGI (VAT not applicable)
E-mail: contact@optiuser.com
In these terms, “we” means this publisher. “You” means the person or company that uses the plugin or buys a licence.
2. What these terms cover
These terms cover:
- the Opti-Behavior plugin (Free);
- the Opti-Behavior Pro add-on;
- trial licences and paid licence keys;
- downloads, updates and support;
- the pages of optiuser.com that relate to them.
The Refund Policy is part of these terms.
3. Free plugin
The Free plugin is distributed on WordPress.org under the GPL licence. You can use it without paying and without a time limit.
4. Pro trial
You start the trial from the Free plugin. No card is needed. The length of the trial is the one shown on the pricing page when you start it. When the trial ends:
- Pro features stop;
- the Free plugin keeps working;
- the data already collected stays on your server.
A trial does not turn into a paid licence on its own.
5. Buying a Pro licence
- Plans: what each plan includes (number of sites, features, support) is described on the pricing page at the time of purchase. If a plan lists features as “coming”, they are included in your licence when they are released. The date shown is a target date.
- Price: prices are in euros. The price you pay is the price shown on the pricing page and at checkout at the time of purchase. It is the final price.
- Payment: you pay in full when you order, with one of the payment methods shown at checkout.
- Order: the contract is formed when you confirm your order and pay. We send an order confirmation by e-mail. It includes these terms and the Refund Policy.
- Delivery: your licence key and the Pro download are made available right after payment, unless the checkout says otherwise.
6. Licence term and renewal
A paid licence lasts one year from the purchase. Before the end of the term, we send you a reminder by e-mail. When the licence expires:
- Pro features stop;
- the Free plugin keeps working;
- the data already collected stays on your server.
You can renew at the price shown on the pricing page at the time of renewal.
7. Right of withdrawal (consumers)
If you buy as a consumer, you have 14 days from the day of purchase to withdraw from the contract, without giving a reason (Article L.221-18, French Consumer Code). To withdraw, send us a clear statement by e-mail to contact@optiuser.com. You may use the model form in the Refund Policy. We refund you within 14 days of receiving it, with the same payment method, and the licence is deactivated.
Exception: you lose this right if, at checkout, you expressly asked for immediate access to Pro and acknowledged that you lose your right of withdrawal once access starts (Article L.221-28 13°). In that case, we confirm your choice in the order confirmation e-mail.
The refund window (section 8) applies in all cases.
8. Refund window
Refund window: 30 days from the first Pro activation on your site, trial days included. The details are in the Refund Policy. This window does not reduce your legal rights.
9. Updates and support
An active paid licence includes Pro updates and support during its term, at the level described for your plan on the pricing page.
Support covers:
- installation and activation;
- access to your licence;
- reasonable questions on using the product.
It does not cover custom development, server administration or debugging other plugins.
10. Your data and your visitors’ data
- Your visitors’ data: Opti-Behavior stores the analytics data about your visitors on your own WordPress server. It does not send recordings, heatmaps or visitor events to us.
- Your role: you decide what you collect on your site. You are responsible for your visitors’ information, consent, retention and masking settings, and for the law that applies to your site.
- What Pro sends to our licence server: to activate and check your licence, the Pro add-on sends api.optiuser.com:
- technical data about your site (domain, site URL and name, plugin version);
- at activation, an administrator e-mail and username (the daily licence check sends no e-mail);
- a count of new recordings (an installation ID and a session ID, with no recording content).
The Pro licence (including the free trial) requires a daily licence check described in our Privacy Policy.
The Privacy Policy explains how we use these data.
11. Acceptable use and intellectual property
A paid licence gives you the right to use Pro on the number of sites of your plan, during its term. You do not become the owner of the software, the brands or the content of optiuser.com.
You must not:
- use Opti-Behavior to break the law or to collect data without a legal basis;
- bypass or reverse engineer the licence checks;
- share, resell or redistribute Pro or your licence key without our written permission.
If you break these rules, we may suspend the licence after telling you why by e-mail.
12. Legal guarantee (consumers)
As a consumer, you benefit from the legal guarantee of conformity for digital content and services (Articles L.224-25-1 and following, French Consumer Code). For a licence supplied over a period, it covers defects that appear during that period. You can ask us to fix the problem. If we cannot, you can get a price reduction or end the contract.
13. Availability and liability
- Licence check: Pro checks its licence with our server. If our server cannot be reached, some Pro features, such as new recordings, may pause until the connection is back.
- Our care: we make reasonable efforts to keep the product working.
- Business customers: we are not liable for indirect losses (lost revenue, lost profit, SEO impact) or for problems caused by hosting, other plugins or a wrong configuration. Our total liability is limited to the amount you paid us in the last 12 months.
- Consumers: nothing in these terms limits your rights under the law.
14. Changes to these terms
We may update these terms. The version that applies to a purchase is the one you accepted at checkout. It is also the one sent in your order confirmation.
15. Complaints, disputes and governing law
Send any complaint to contact@optiuser.com. We answer as fast as we can. These terms are governed by French law. If you are a consumer living in another country, you keep the protection of the mandatory rules of your country. For business customers, the courts of Brest, France, have jurisdiction.