Refund window: 30 days from the first Pro activation on your site, trial days included.
The 30 days start on the day Pro is first activated on your site, during a trial or after a purchase. Trial days count toward the 30 days.
This policy applies to paid Opti-Behavior Pro licences bought on optiuser.com. The Free plugin has no price, so it is not covered.
Any trial, test licence or free Pro access on your site counts toward the 30 days.
The refund window is our own commitment. It does not reduce your legal right of withdrawal.
If you buy as a consumer, you have 14 days from the day of purchase to withdraw, without giving a reason. This holds even if your refund window has ended.
The only exception: at checkout, you expressly asked for immediate access to Pro and acknowledged that you lose your right of withdrawal once access starts. Our order confirmation e-mail tells you if that applies to your order.
To withdraw, send a clear statement to contact@optiuser.com, or use this model form:
To: EI , 16 rue de Concarneau, 29200 Brest, France, contact@optiuser.com
I hereby give notice that I withdraw from my contract for the following service: Opti-Behavior Pro licence.
Ordered on: …
Name: …
Address: …
Date: …
We refund you within 14 days of receiving your withdrawal, with the same payment method.
Write to contact@optiuser.com within your refund window. Please include:
We can refuse a refund under the refund window when:
This never limits your legal right of withdrawal.
We refund you with the payment method you used. The delay to see the money depends on your bank or payment provider. After a refund, the licence is deactivated. Pro features stop, and the Free plugin keeps working.
Renewals are normally not refundable when you already had a full licence term to evaluate the product, unless mandatory law requires otherwise or we decide otherwise case by case.
This policy is governed by French law. It does not remove any mandatory consumer right. It is part of the Terms of Service.