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User Journeys overview: reading a Sankey diagram

< 1 min read

Requires Opti-Behavior Pro. User Journey Analytics is a Pro module. View pricing or start the 6-month free trial.

User Journey Analytics visualises how visitors move through your site, step by step, as a Sankey flow diagram. This overview explains the diagram and the four tabs.

Requirements #

  • Plan: Opti-Behavior Pro
  • WordPress: 5.9+

Opening User Journeys #

Go to WP Admin → Opti-Behavior → User Journeys. The page has four tabs: Journey (Sankey), Top Paths, Entry & Exit, and Page Groups.

User Journeys Sankey diagram showing visitor flows across five steps between pages such as Home, Shop, Cart and Checkout, including drop-off branches

Reading the Sankey diagram #

  • Each column is a step in the journey (step 1, step 2, and so on).
  • Each node is a page (or page group) at that step.
  • The bands between nodes are visitor flows; a thicker band means more visitors took that path.
  • Hover a band to see the exact count and share.

Expected result #

You can see the dominant paths through your site and where visitors branch off or drop out.

FAQ #

Why are some pages combined? #

Page Groups can combine similar URLs (e.g., all products) to keep the diagram readable. See Page Groups.

Related articles #

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