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User intent scoring: low, medium and high

1 min read

Not all human visits are equal. User intent sorts each session into low, medium or high intent from three signals: time on page, clicks and scroll depth. It tells you whether your traffic is curious or ready to act.

The default rules #

User Intent Rules table with low, medium and high thresholds for time on page, click interactions and scroll depth
Settings → Traffic & Behavior → User Intent Rules.
SignalLowMediumHigh
Time on page10 s30 s45 s
Click interactions012
Scroll depth0%15%50%

A visit is placed at a level when it meets at least 2 of the 3 thresholds of that level. Higher levels take priority when several match.

Adapt the rules to your site #

Site typeSuggested change
Blog / long articlesRaise time (90 s for high) and scroll (70%).
Landing page / short sales pageLower time (20 s), keep clicks at 1–2.
ShopKeep clicks as the main signal: a product click is strong intent.

Where you see it #

  • Traffic → Audience Insights → User Intent: share of low, medium and high intent visits.
  • Use filters to compare intent by traffic source: a campaign with mostly low intent is sending the wrong audience.

Expected result #

The User Intent widget shows three bars that match what you know of your visitors; after changing the rules, new visits follow them.

FAQ #

Is intent the same as spam detection? #

No. Spam decides whether a visit is real; intent grades real visits.

Does it use personal data? #

No. It only uses time, clicks and scroll of the session.

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