When you contact Opti-Behavior support, including the right diagnostic information up front leads to a much faster resolution. This article explains what to gather and how to reach the team.

What to include in your request #

• A clear description of the problem and the exact steps to reproduce it.
• The page URL where the issue happens and a screenshot of what you see.
• Your environment: WordPress version, PHP version, active theme, and whether it is Multisite.
• The plugin versions (Free and, if applicable, Pro).
• Debug logs when the issue is technical; see Debug and logging.

Steps to gather debug logs #

1. Go to WP Admin → Opti-Behavior → Settings → Debug & Logging.
2. Enable debug logging, then reproduce the problem on the front end.
3. Return to the Debug & Logging screen and copy or download the log.
4. Attach the log to your support request, then disable debug logging afterwards.

How to reach support #

1. Open the support/contact page at optiuser.com.
2. Pro customers should mention their license so the team can confirm entitlement; see managing your license.

Expected result #

Your ticket contains enough detail for support to reproduce the issue without a long back-and-forth.

FAQ #

Do I need to send logs every time? #

Only for technical issues. For questions about how a feature works, a description is enough.

Should I leave debug logging on? #

No. Enable it to capture the issue, then turn it off to avoid unnecessary log growth.

Related articles #

• Debug and logging
• Tracking not working: diagnostic checklist
• Managing your license