Table of Contents
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| Problem | Cause | Fix |
|---|---|---|
| Form not listed | No view yet, or loaded after the page in a popup | Open the page and the popup, then refresh |
| Submissions at 0 | The form may redirect before the submit is recorded | Check a test submission; contact support with the form plugin name |
| Strange fields (captcha, honeypot) | Added by plugins | Ignore them in the analysis |
| Nothing recorded | No consent (Full Tracking) or cache serving an old script | Accept consent when testing; clear the cache |
| Dashboard stays on Loading | Big site before 1.9.2 | Update to 1.9.2+ |
Test a form in five minutes #
- Open the page with the form in a private window; accept the consent banner if shown.
- Click into two fields, leave one blank, submit.
- Open a second private window, start the form and close the tab without submitting.
- Wait a few minutes and open Forms → Forms List: the form shows 2 views, 1 submission, 1 abandonment.
- If not, turn on debug logging, repeat and send the log to support.
More questions #
A form built with a page builder is listed twice. #
The same form on two pages appears once per page; that helps compare pages.
Can I exclude a form? #
Not per form; use filters, or ignore it in your analysis.
Do test submissions count? #
Yes. Exclude your IP in Traffic & Behavior while testing on production.
Expected result #
Forms appear with realistic numbers.
