If a heatmap will not display or is missing clicks, work through this checklist.
Checklist #
- Tracking active? Confirm the tracking script loads on the page.
- Enough traffic? Heatmaps need real visits to accumulate data.
- Cache serving stale HTML? Clear your page cache so the tracking script loads.
- Correct URL? Ensure the tracked URL matches the live page, including URL hash handling.
- Bots filtered? Bot traffic is excluded, so bot-only visits will not appear.
Expected result #
Once tracking fires and real visits accumulate, the overlay renders with click data.
FAQ #
The overlay is misaligned — why? #
Layout changed since capture, or the device view does not match; re-check the device toggle and settings.
