If a heatmap will not display or is missing clicks, work through this checklist.

Checklist #

1. Tracking active? Confirm the tracking script loads on the page.
2. Enough traffic? Heatmaps need real visits to accumulate data.
3. Cache serving stale HTML? Clear your page cache so the tracking script loads.
4. Correct URL? Ensure the tracked URL matches the live page, including URL hash handling.
5. Bots filtered? Bot traffic is excluded, so bot-only visits will not appear.

Expected result #

Once tracking fires and real visits accumulate, the overlay renders with click data.

FAQ #

The overlay is misaligned — why? #

Layout changed since capture, or the device view does not match; re-check the device toggle and settings.

Related articles #

• How to create your first heatmap
• Heatmap settings reference
• First 10 minutes: verify tracking is working