Requires Opti-Behavior Pro. Session Recordings are a Pro module. View pricing or start the 6-month free trial.
Session Recordings are designed to be privacy-safe. This article explains the two protections that keep sensitive visitor data out of your recordings.
Requirements #
- Plan: Opti-Behavior Pro
1. Masking at capture time #
The recorder masks input contents in the browser before anything is sent to your server. What visitors type into form fields — including passwords, emails, and payment fields — is replaced, so raw values are never transmitted or stored. The replay shows that a field was used, not its contents.
2. Encryption at rest #
Recording payloads are stored encrypted on your server through Hybrid Storage. Recordings never leave your infrastructure; nothing is sent to OptiUser or any third party.
How this fits GDPR #
Because field values are never captured and IP handling follows your privacy mode, recordings can be used under a compliant setup. See the GDPR compliance guide and Anonymous Mode vs Full Tracking.
Expected result #
Every replay masks sensitive input, and stored recording files are encrypted on disk.
FAQ #
Can I unmask fields to see what was typed? #
No. Masking happens before capture, so the original values do not exist in the recording.
