Skip links
View Categories

The status workflow: open, reviewed, resolved

< 1 min read

Insights move through a simple status workflow so you can track what you have handled. This article explains it.

The three statuses #

  1. Open – newly surfaced and not yet looked at.
  2. Reviewed – you have examined it and are deciding or acting.
  3. Resolved – the issue is addressed or dismissed.

Steps #

  1. Go to WP Admin ? Opti-Behavior ? Insights.
  2. Open an insight and set its status as you work through it.
An insight card with its status control expanded showing the workflow options: Mark as reviewed, In progress, Resolve and Ignore

Expected result #

Your Insights list reflects progress, keeping resolved items out of your active view.

FAQ #

Can I reopen a resolved insight? #

Yes. Change its status back if the issue returns.

Related articles #

Leave a comment

Explore
Drag