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Troubleshooting: variants not showing

< 1 min read

If variants are not showing or results look wrong, work through this checklist.

Checklist #

  1. Test running? Confirm the test is active and within its schedule.
  2. Cache interference? Page caching can serve one variant to everyone; exclude test pages or use the cache-compatibility guidance.
  3. Targeting too narrow? Strict audience rules can exclude most visitors.
  4. Selector correct? For Element and Click goals, verify the CSS selector matches the element.
  5. Traffic percentage? A low traffic share means few visitors enter the test.
A/B test list where each test shows its current status badge - Draft, Completed with winner, or Running - used to verify a test is active when variants are not showing

Expected result #

Variants display to bucketed visitors and results accumulate correctly.

FAQ #

Why does everyone see the same variant? #

Usually cache serving stale HTML; clear and exclude the test page from caching.

Related articles #

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