Free. Most Shop questions come from four cases: no Shop menu or no product yet, products “Not measured”, orders higher than adds to cart, and adds to cart that look too high. Find yours below.
No Shop menu #
The Shop menu appears only when WooCommerce is active.
No product on the Shop screen #
- “Shop counting is off”: open Settings and tick “Count shop events” (Traffic & Behavior → Shop events), then Save.
- “Counting starts now”: counting is on; the first products show after their first visit.
- “No product page was viewed in this period.”: choose a longer period.
- Still nothing after product visits: check that tracking runs on product pages (cache plugins).
“Not measured” #
- The product was added to the cart from other pages (links or buttons) and its product page had no view in the period.
- Or its views are older than the day the plugin started checking where adds to cart come from.
Orders higher than adds to cart #
Orders count paid orders containing the product (one per order line). A buyer can reach the checkout without an add counted on the product page, for example through a link that adds to cart directly.
Adds to cart unusually high #
From 50 adds to cart in the period, a warning line appears when adds are abnormally high compared with visits: the count may include robots or repeated requests. Compare it with your WooCommerce orders before changing the cart or the checkout. Adds refused because they did not come from a page of this site are shown apart.
Expected result #
You know why a figure looks wrong and what to check before you trust it.
